Communications for Tourism

Date

July 20, 2020

Time

All Day

Location

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Presented by Okanagan College

In this online course, learners will improve their interpersonal communication skills and acquire strategies to address communication challenges and breakdowns in the workplace. Communication breakdowns in the workplace can have negative consequences such as conflict, safety issues, reduced employee engagement, reduced productivity, stress and high turnover in staff. This course provides learners with communication skills that improve both sides of communication; ensuring clarity of the message being delivered and actively listening with a sense of open curiosity to hear the messages of others.

Learning Outcomes
1. Practice appropriate communication tool selection for the delivery of different messages.
2. Describe how to construct communication that results in clarity of each message.
3. Apply active listening skills to improve communication with others.

Dates: July 20 – Aug. 9
Delivery method: Online. Self-directed, complete any time. Estimated 8 hours of work.
Cost: $100 + GST, 10% discount for BCHA members

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