Managing Conflict


August 03, 2020


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Presented by Okanagan College

Conflict arises in all workplaces and those in a leadership role must know how to manage conflict. How we respond and deal with the conflict will define the result. This course will allow you to see the connections between responses and actions and then identify shifts you can make to build better relationships. Strategies for dealing with difficult people, having difficult conversations and providing meaningful feedback will be provided.

Learning Outcomes
1. Identify the causes and reactions to conflict
2. Develop methods to respond effectively to conflict
3. Identify ways to give meaningful feedback

Dates: Aug. 3 – 30. 1-hour lectures: 9 a.m. Thursdays, Aug. 6, 13, 20 & 27
Delivery method: Online. 1-hour per week online sessions + estimated 2 hours independent work online (1/2 hour per week)
Cost: $150 + GST, 10% discount for BCHA members

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